Responsible Gambling

At Wino Casino, we believe that gambling should be a source of entertainment — a fun and exciting way to spend your spare time. However, we also recognize that for a small number of people, gambling can cease to be fun and become a concern. Our primary commitment is to provide you with a safe, secure, and controlled environment. We take our responsibilities toward player protection seriously and are dedicated to ensuring that your experience remains positive.

If you ever feel that your gambling is becoming a problem, or if you simply wish to take a step back, we provide a range of tools and support services designed to help you regain control.

Our Commitment to You

As a provider operating within the United Kingdom, we are strictly regulated by the United Kingdom Gambling Commission (UKGC). This regulatory framework ensures that we maintain the highest standards of fairness, transparency, and social responsibility. Protecting our players, especially those who may be vulnerable, is at the heart of everything we do.

We monitor play patterns to identify potential signs of problem gambling. If we notice behavior that suggests you may be losing control, we may reach out to you proactively to discuss your account, offer support, or suggest ways to manage your gaming habits.

Identifying Problem Gambling

It is not always easy to recognize when gambling is becoming a problem. It can happen gradually. We encourage you to reflect on your behavior and consider the following questions:

  • Do you ever feel the need to gamble more to feel the same level of excitement?
  • Have you ever lied to friends, family, or colleagues about how much time or money you spend on gambling?
  • Do you gamble to escape problems, stress, or feelings of anxiety?
  • Do you chase your losses, believing that the next win will solve your financial troubles?
  • Has gambling caused conflict in your personal relationships or affected your ability to meet financial obligations?
  • Do you find yourself unable to stop, even when you know you should?

If you answered "yes" to any of these questions, it may be time to seek help. Gambling should never be viewed as a way to make money or pay off debts.

Tools to Manage Your Play

We provide a variety of account controls designed to put you in the driver’s seat. We encourage you to use these tools even if you do not currently feel you have a problem; they are excellent for maintaining a healthy balance.

Deposit Limits

Setting a deposit limit is one of the most effective ways to manage your spending. You can set daily, weekly, or monthly limits on the amount of money you deposit into your account. Once you reach your chosen limit, you will not be able to make further deposits until the time period expires. You can request to decrease these limits at any time, and changes will be applied immediately. Requests to increase limits will be subject to a cooling-off period in accordance with UKGC requirements.

Reality Checks

Time can pass quickly when you are focused on a game. Our reality check feature allows you to set a reminder that will appear at intervals of your choosing (e.g, every 30 or 60 minutes). This notification will display how long you have been playing and provide an option to view your account history or exit the game.

Cooling-Off Period

If you feel that you need a short break from gambling, you can initiate a cooling-off period. This allows you to restrict access to your account for a set duration, ranging from 24 hours up to six weeks. During this time, you will not be able to log in or make deposits, and you will be removed from our marketing communications.

Self-Exclusion

If you believe you have a more serious issue and require a longer break, self-exclusion is the most appropriate step. Self-exclusion allows you to block access to your account for a period of six months, one year, or longer. During a self-exclusion period, we will take all reasonable steps to prevent you from opening a new account and to ensure you do not receive promotional material. We strongly recommend that you also consider self-excluding from any other gambling operators you may have accounts with.

Seeking External Support

Sometimes, talking to someone who is not involved in your personal life can provide the clarity and support you need. If you are struggling, please know that you are not alone and there is free, confidential help available.

  • GamCare: As the leading provider of information, advice, and support for anyone affected by gambling harms in the UK, GamCare offers a 24/7 National Gambling Helpline. You can speak to an advisor who will listen, provide guidance, and direct you to local support services.
  • Gamblers Anonymous: This fellowship of men and women shares their experience, strength, and hope with each other to solve their common problem and help others recover from a gambling problem. They offer local meetings across the United Kingdom.
  • GAMSTOP: This is a free service that enables you to self-exclude from all online gambling companies licensed in Great Britain. We highly recommend registering with GAMSTOP if you are serious about stopping your gambling activity across multiple platforms.
  • National Gambling Treatment Service: A network of organizations across the UK that provides free, confidential support and treatment for those experiencing gambling-related harm.

Protecting Minors

We are strictly committed to preventing underage gambling. It is illegal for anyone under the age of 18 to gamble on our platform. We utilize advanced age verification processes to ensure that all our players are of legal age.

If you share your computer, tablet, or smartphone with individuals under the age of 18, we strongly advise you to use parental control software. This software allows you to restrict access to gambling sites and monitor your children’s internet activity. Popular options include tools that block gambling websites entirely, ensuring a safe digital environment for your family.

Financial Responsibility

Managing your finances is a key part of responsible gaming. We advise you to treat your gambling budget as a cost of entertainment, just like a subscription service or an evening out. Never gamble with money that is intended for essential expenses, such as rent, mortgage payments, utility bills, or food.

We support a wide range of payment methods that allow you to track your transactions easily. Be aware of your activity and always prioritize your financial wellbeing over the potential for winnings. If you find that you are frequently needing to withdraw money or use credit to fund your account, please consider using our self-exclusion tools and reaching out for professional support immediately.

Your wellbeing is our priority. If at any point you feel that your experience with us is no longer positive, we are here to support your decision to take a break or stop completely. Reach out to our customer support team if you need assistance with any of the tools mentioned above, or if you have any questions about how we can support you further.